If you work as a help desk executive/system Admin, this post is a MUST read. Team Viewer is an internet based Remote assistance software that easily allows you to connect to your client’s PC. It also has additional features like File Sharing, etc. Team Viewer works even if your computer has a firewall or a NAT proxy

e2f3c31a9etation.jpg 128x250 TeamViewer: Alternative to Windows Remote Assistance

The rest is here:
TeamViewer : Alternative to Windows Remote Assistance